Data Deletion

1. If you have an aref.ai account

To delete your account and all of your organization's data:

• Email info@aref.ai from the address registered on the account, with the subject "Account deletion request", and include your workspace (business) name.
• Or contact us on WhatsApp at +20 109 999 8021 and we will verify your identity before acting on the request.
• Before deletion you can disconnect your channels (WhatsApp, Facebook, Instagram, TikTok, Telegram) from the Connect page in your account, which stops the platform's access to them immediately.

2. If you contacted a business that uses aref.ai

The business you messaged is responsible for your conversations with it, and we process that data on its behalf. You can request deletion in either of two ways:

• Ask the business directly, in the same conversation or through its own contact details.
• Or email info@aref.ai with the subject "Data deletion request", including the business name or page, the channel you used (for example WhatsApp or Instagram), and your phone number or account name on that channel. We will inform the business and carry out the deletion.
• To stop WhatsApp campaign messages only, without deleting your data, reply "stop" in the conversation.

3. Facebook and Instagram data

If you connected a Facebook or Instagram account to aref.ai (for example, your business Page), you can remove the app's access at any time in Facebook: Settings & privacy → Settings → Apps and Websites, then select aref.ai and click "Remove". After removal the platform stops receiving any new data from your account, and you can ask us to delete what was already stored using the options above.

4. What gets deleted

• Account and team member data.
• Conversations, messages, attachments, voice notes and their transcripts.
• Customer records in the CRM, bookings and payment requests.
• Knowledge taught to the agent (files, images and website pages).
• Keys for connected channels, stores and systems.

We keep only what the law requires us to keep, such as billing and payment records, for the period the law sets.

5. Timing and confirmation

We acknowledge your request within 3 business days and complete the deletion within 30 days of verifying it, then confirm by email. Encrypted backups may persist for a short additional period until they are overwritten automatically, and are not used for any purpose in the meantime.

6. Contact

For any question about data deletion, email info@aref.ai or message us on WhatsApp at +20 109 999 8021. See our Privacy Policy for more details.