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Hotels & resorts

Hotels & resorts

More direct bookings, fewer commissions.

A guest who messages you on WhatsApp or Instagram wants an answer now. HotelsMind replies in the guest's language, shows the free rooms with the full stay price and confirms the booking instantly — and management asks about occupancy and revenue and gets the answer in numbers.

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The challenges you face

Guests drift to OTAs

A slow reply sends the guest to a booking site with a commission instead of booking direct.

Languages and time zones

Messages in English, Italian and Arabic around the clock.

Management numbers are scattered

Occupancy, ADR and revenue need reports from several systems.

What aref.ai does for you

Room inventory and rates

Room types, counts and seasonal rates — the agent never sells the last room twice.

Instant confirmation

Booking number, total and check-in time in the same chat, or "the hotel will confirm" if you prefer to review.

Direct booking page

A private link where guests book without an account and without commission.

PMS connection

OPERA Cloud and others: availability and prices straight from your system.

HotelsMind AI for management

Ask about occupancy, ADR, RevPAR and forecasts, and get a chart with its source.

In the guest's language

Guests write in any language and the agent answers in the same one, from your information.

What the chat looks like

Hotels & resorts

Do you have a sea view room from Oct 20 to 23 for 2 adults?

Welcome! 🌊 Yes, a Deluxe Sea View is available for 3 nights — total 18,600 EGP with breakfast. Shall I book it for you?

Yes please, name is Laura Rossi

Done, Laura ✓ Booking RB-7K2Q9M — check-in from 2:00 PM on Oct 20.

Works with

WhatsApp Instagram Messenger OPERA Cloud Simphony POS Paymob

Frequently asked questions

Do I need a PMS?

No. Add your room types, counts and rates inside aref.ai and the agent books from them. If you have a PMS we connect it and availability and prices come from there.

Can bookings confirm automatically?

Yes — instant confirmation from your inventory is on by default, or make it a request your team reviews first.

What does HotelsMind AI see?

The hotel's numbers from your systems (occupancy, revenue, F&B), each with its source and time, and only for people with permission.

Other industries

Restaurants & cafés Clinics & medical centers Dental clinics Beauty salons & spas Real estate & developers Online stores Education & training Furniture & interiors Car service centers & showrooms

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